Terms of Service

These Terms of Service (the Terms) govern access to and use of the SiteOwl website, client portal and website-support services. They form an agreement between the client purchasing or using the services (Client, you or your) and trading as SiteOwl, of CALATAGAN, BATANGAS, PHILIPPINES (SiteOwl, we, us or our).

Contact: support@siteowl.online

By creating an account, purchasing or activating a plan, or using the services, you agree to these Terms. If you act for a business, you confirm that you have authority to bind that business. Nothing in these Terms limits a consumer right that cannot lawfully be excluded.

1. The service

SiteOwl provides focused updates and routine maintenance for eligible existing WordPress websites built with Elementor. The current plan descriptions, task allowances, turnaround estimates and included work shown on our Pricing and What’s Included pages form part of these Terms.

Unless we agree otherwise in writing, a subscription covers one approved website. It does not include a new website build, complete redesign, custom software or plugin development, malware recovery, hosting or server administration, ongoing SEO, copywriting, or other work identified as outside the plan.

We may review a website or task before accepting it. If a website or requested task is not eligible, we may decline it, recommend a different scope or offer separate project terms. We will not perform separately priced work without your approval.

2. Plans and task allowances

Basic and other limited plans

A limited plan includes the number and duration of tasks shown at purchase. Its allowance resets on the schedule stated on the Pricing page or order summary. Unused tasks do not roll over unless we expressly say otherwise.

Pro and unlimited small-task plans

Unlimited means there is no fixed numerical limit on eligible small tasks that may be submitted during an active paid subscription. It does not mean unlimited working hours, simultaneous work, guaranteed completion of a particular number of tasks, or unlimited project scope.

Only one task may be active at a time. The portal allows the next task to be submitted after the current task is completed or closed. A task must have one focused outcome and fit the time and scope boundary shown for the plan. A large project does not become eligible merely because it is divided into smaller instructions.

3. Tasks, conversations and revisions

Each task must include the relevant page or section, a clear requested outcome, final approved copy and files, and any other information reasonably needed to perform the work.

The conversation attached to an active task is the place to provide clarification, replacement content and feedback. Reasonable corrections that remain within the original requested outcome are part of that task. Instructions that create a different outcome or materially expand the scope may require a new task or separate project terms.

A task becomes accepted when SiteOwl confirms that it fits the plan and has sufficient instructions, content, access and files. Turnaround times are estimates beginning after acceptance. Delays caused by missing information, third-party services, website conditions, security concerns or events outside our reasonable control do not count toward the estimate.

After delivery, you must review the work promptly and report any in-scope correction through the task conversation. If we receive no response within three business days, we may mark the task complete.

4. Routine software updates

Where included in a plan, routine updates may cover supported WordPress core, theme, existing plugin and Elementor updates. We may defer or exclude an update that appears incompatible, unsafe, abandoned, unlicensed, dependent on unavailable credentials or likely to require work outside the plan.

Routine updates are not a guarantee that a website will be uninterrupted, error-free, secure from every threat or compatible with every third-party product. Unless expressly included in the selected plan, continuous uptime monitoring, disaster recovery, malware removal, hosting administration and third-party licence fees are not included.

The Client remains responsible for maintaining suitable hosting and recoverable backups. SiteOwl may require a current backup or staging environment before carrying out work that could materially affect the website.

5. Client responsibilities

You agree to:

• provide accurate account, website, billing and task information;
• own or have permission to use all copy, images, trademarks, software, data and other materials you supply;
• have authority to grant SiteOwl access to the website and relevant systems;
• use a separate, least-privilege account for SiteOwl where reasonably possible;
• keep your credentials secure and notify us promptly of suspected unauthorised access;
• maintain lawful notices, consents, licences and business practices for your website;
• review completed work and test business-critical functions; and
• avoid sending card security codes, banking passwords, recovery codes or unnecessary sensitive information.

You remain responsible for the accuracy, legality and regulatory compliance of your website and supplied content. SiteOwl does not provide legal, tax, accessibility-certification, security-certification or regulatory-compliance advice unless separately agreed in writing.

6. Access and third-party services

You authorise SiteOwl to access the approved website and related systems only as reasonably needed to deliver the requested service. You may revoke access when the service ends, subject to our ability to finish accepted work.

Your website may depend on hosting companies, plugins, themes, payment providers, APIs and other third parties. Their terms, availability, security, pricing and changes are outside SiteOwl’s control. We are not responsible for a third-party failure, but we will take reasonable care not to make unauthorised changes to third-party accounts.

7. Accounts and acceptable use

You must provide accurate registration information and keep your login confidential. You are responsible for activity through your account unless caused by SiteOwl’s breach of duty.

You may not use the service to distribute unlawful, infringing, deceptive, malicious or harmful material; compromise another system; violate another person’s privacy or intellectual-property rights; or require SiteOwl to perform unlawful activity. We may pause or refuse unsafe or unlawful instructions.

8. Fees, payment and activation

Prices, taxes, billing periods and payment instructions are shown at purchase. Unless expressly stated otherwise, prices are in AUD.

A plan is activated only after the required payment has been received and approved. Plans do not renew automatically; each new service period begins only after a new payment is received and approved.

You must provide enough information to identify a payment, but should redact unrelated transactions and unnecessary financial details from an uploaded receipt. We may pause service while payment is overdue, disputed, reversed or unverifiable.

9. Cancellation and refunds

Our Cancellation and Refund Policy forms part of these Terms. It explains how to cancel, what happens to active tasks and access, and when a refund or other remedy may be available.

Cancel renewal anytime means you may stop future service periods without a long-term contract. It does not automatically entitle you to a refund for work already started, completed work or an unused portion of a current paid period, except where our Cancellation and Refund Policy or applicable law requires otherwise.

10. Intellectual property

You retain ownership of materials you supply. You give SiteOwl a limited licence to host, copy, edit and use those materials only as reasonably necessary to provide the service and meet legal obligations.

After full payment, you own the client-specific website changes created for you, excluding SiteOwl’s pre-existing materials, general know-how, processes, reusable code, tools, templates and third-party materials. SiteOwl retains ownership of those excluded materials and grants you a non-exclusive licence to use any incorporated SiteOwl material as part of your website for its intended purpose.

We will not publicly display your name, logo, website, testimonial or work as a case study without permission.

11. Confidentiality and personal data

Each party will use reasonable care to protect non-public information received from the other and will use it only for the service, legal compliance or protection of legitimate rights.

Our Privacy Policy explains how SiteOwl handles account, enquiry, billing, portal and service-administration information for its own purposes. When SiteOwl processes personal data found on a Client website solely on the Client’s documented instructions, the Client generally acts as the personal information controller and SiteOwl as the personal information processor. The SiteOwl Data Processing Addendum applies where required.

12. Service standard and warranties

SiteOwl will perform accepted services with reasonable skill and care. If accepted work materially fails to match the agreed task, notify us promptly and give us a reasonable opportunity to inspect and correct it.

Except for rights and warranties that cannot legally be excluded, the service is provided without any guarantee of uninterrupted availability, a specific search ranking, traffic, revenue, conversion rate, compatibility with every device or third-party product, or prevention of every security incident.

13. Limitation of liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct or any mandatory consumer right.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill, opportunity or data, except to the extent such exclusion is prohibited by law.

Subject to the preceding paragraph, SiteOwl’s total aggregate liability arising from the service will not exceed the greater of: (a) the total fees paid or payable by the Client to SiteOwl during the six months immediately preceding the event giving rise to the claim; or (b) US$500, or its equivalent in the currency charged. This limitation does not reduce any remedy that applicable consumer law requires.

14. Suspension and termination

We may suspend access or work when reasonably necessary to address non-payment, a security risk, unlawful instructions, abusive conduct, material breach or a threat to SiteOwl, a Client website or another person. Where reasonably possible, we will explain the reason and allow an opportunity to resolve it.

Either party may terminate for a material breach that is not remedied within a reasonable written notice period, unless immediate termination is justified by law, fraud, serious security risk or unlawful conduct.

Termination does not affect rights, payment obligations, confidentiality duties or other provisions intended to continue after the service ends.

15. Complaints and disputes

Please first contact support@siteowl.online with the account email, relevant task or payment reference, and requested outcome. We will acknowledge and review the complaint within a reasonable period.

These Terms are governed by the laws of the Philippines, without depriving a consumer of mandatory protections that apply in the consumer’s place of residence.

16. Changes to the service or Terms

We may update the service, pricing or these Terms prospectively. We will post an updated effective date and give any additional notice required by law. A material change will not retroactively reduce rights for a service period already paid for, unless required by law or accepted by you.

17. General provisions

If part of these Terms is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. You may not transfer your account or agreement without our consent; SiteOwl may transfer the agreement as part of a lawful business reorganisation or sale, subject to applicable privacy and consumer laws.

These Terms, the selected plan description, What’s Included page, Cancellation and Refund Policy, Privacy Policy, Cookie Policy and any applicable Data Processing Addendum form the agreement between the parties regarding the subscription service. If they conflict, a specifically agreed written order or addendum controls for its subject, followed by these Terms, the Cancellation and Refund Policy and the public plan description.